We’re not very understanding of other people’s situations are we? We don’t think, “Hang on a minute, what is this person’s experience today?” No we think about our own agenda and what we want and what we need. If I approach a person in this manner, a molehill becomes a mountain. I have to think, “What has this person been through today?” If we all did this than half of our confrontations would dissipate.
Easier said than done.